Scammers are good at sounding official and urgent. Knowing a few warning signs goes a long way toward protecting you — or a parent or grandparent. Share this with someone you love.
1. The fake tech support pop-up
A loud warning fills the screen saying your computer is infected and to call a number immediately. Real companies don't put phone numbers in pop-up warnings. Don't call. Close the browser (or restart the computer) and have someone you trust check it.
2. "Pay with gift cards"
No real government agency, utility or business asks you to pay with gift cards. If anyone asks for gift card numbers, it's a scam — every time.
3. The "grandparent" emergency call
A caller claims to be a grandchild in trouble and begs you not to tell anyone. Hang up and call your grandchild or another family member directly at a number you already know.
4. "Your account has been locked"
Texts or emails that say your bank, Amazon or Apple account is locked and you must click a link right away. Don't click. Open the company's app or website yourself, or call the number on the back of your card.
5. Someone asking for remote access
A caller asks you to install an app so they can "fix" your computer or "refund" you money. Never let someone you didn't contact yourself take control of your device.
Free printable: print our scam alert sheet for your fridge, or for a parent’s.
The golden rules
- Urgency and secrecy are red flags. Slow down.
- Hang up and call back using a number you already trust.
- Never share passwords, codes sent by text, or gift card numbers.
- When in doubt, ask someone you trust before doing anything.
Want a second set of eyes?
We offer patient, one-on-one sessions to help you set up your devices safely, spot suspicious messages, and feel confident online. Family members are welcome to set it up for a parent.
Need a hand with this?
Patient, one-on-one help with your own phone, tablet, computer or TV. Great for parents and grandparents.